Services
We provide one of the broadest and most comprehensive local service and sales offerings, providing on-site service for networks, personal computers, printers, and peripherals. We pride ourselves on the customer loyalty and we have earned through years of high-quality personal service. Our comprehensive service offerings include:
- On-site Service, Support & Upgrades
- New Systems & Component Sales
- Network Installation & Support
- Wireless Access & Security
- Virus / Spyware Protection & Removal
- Affordable Maintenance Plans
Our customer's greatest return on investment comes from the careful design and implementation of a coherent information technology framework. Today's rapid changes in hardware and software technology frequently drive expectations for increased productivity which may not be justified by a necessary prerequisite commitment to careful planning and implementation. At User-Friendly Computing, we guide our customers through today's minefield of choices and pitfalls to provide them with the proper technology foundation, training, and support. We are a full-service company, providing consulting services, network installation, maintenance, training, support, sales, and service.
We provide regular on-site service at $110/hr (8AM-5PM, Monday-Saturday) within Santa Cruz County. Emergency after hours support is also available at $150/hr with a one hour minimum. Our field repair specialists remain on call 24 hours a day, 7 days a week. We strive for same day service and complete customer satisfaction.
In-house service is available at out shop Monday through Friday from 8AM-6PM, Saturday 9AM-5PM. Our in-house diagnostic is a flat fee of $50. In-house labor rates are $95/hr.
Affordable Maintenance Plans
Flat-Rate Service contracts: For a flat monthly fee, User-Friendly Computing can provide your organization with basic maintenance service plus a limited number of monthly support hours. Remote service includes monitoring of server events including data backups, disk errors, system logs, and application logs. General maintenance includes scheduled installation of security updates, system reboots, virus and spyware scans, hard disk integrity scan and defragmentation. The balance of remaining hours is available for other service issues that may arise. Contract terms are annual with monthly in advance. Contract renewal is automatic unless written advance notice is received.
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Our Platinum Service Plan ($325/mo) includes 2 hours of monthly service plus a guaranteed 2-hour emergency response during normal business hours
Our Silver Service Plan ($180/mo) includes 2 hours of monthly service plus a guaranteed 8-hour emergency response response during normal business hours
Add our Plus Program to any maintenance plan for just $310/mo. Our Plus Program includes an additional two hours per month of general service (FOUR hours total) plus Comprehensive Hardware Replacement Coverage on your server and selected equipment, subject to review. Customized plans are also available.
Prepaid time blocks: Customers within Santa Cruz County can now purchase prepaid service hours at a substantial discount from our standard per-call rate. Service do not expire and can be used during normal business hours (Mon-Fri 9AM-5PM, excluding holidays). Flexible plans are available starting at just 10 hours. Higher rates apply outside Santa Cruz County.
- Block of 10 hours: $1050
- Block of 25 hours: $2500
- Block of 50 hours: $4750
- Block of 100 hours: $9000
Unlimited hardware support contract: User-Friendly Computing can provide comprehensive hardware maintenance with unlimited repair or replacement for equipment failure. We guarantee an on-site presence within 8 business hours (M-F, 8-5) of the initial service call. Software issues are not covered by this contract. Pricing is based on an on-site evaluation.
Computers Built, Maintained and Repaired
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Personal Computers: All PC's (x86, Pentium I-IV, AMD), Apple Macintosh, Hewlett-Packard, Compaq, Dell, Toshiba, Sony, and all notebook computers
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Networks: Server-based (Windows NT/2000/2003, Netware), peer-to-peer LAN, WAN, VPN, messaging, terminal services, remote access, firewall, broadband, and wireless solutions.
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Peripherals: Upgrades, memory, hard drives, video, multimedia, CDRW, DVD, multimedia, uninterruptible power, modems, back-up solutions, and more.
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Internet: Web design and maintenance, Internet implementation, high-speed connectivity and hosting solutions.
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Consulting: User-Friendly Computing provides professional guidance to you for new computer purchases or network configurations. We also provide on-site professional support to your staff for everyday computer and network issues.